First Choice Flex gives you the flexibility to cancel and refund your holiday right up until 48 hours before your flight is due to depart – we’ll just hold on to your First Choice Flex fee*.
If you need to cancel, and it’s more than 48 hours before your flight is due to depart, your total holiday cost will be refunded back to you. The price you paid for First Choice Flex is non-refundable, so you won’t get that part back. If you cancel within 48 hours of travel, normal T&Cs apply.
First Choice Flex can be added to most of our holidays. At the moment, you can’t apply it to flight-free holidays, hotel-only bookings or trips that depart within the next 72 hours.
Adding First Choice Flex is super easy – pick your perfect holiday then add First Choice Flex to your booking on the options page before you confirm and pay. If you’re making your booking with a member of our lovely team, they’ll be able to add it on for you. Remember to include it when you book, as you can’t add it on later.
If you’ve added First Choice Flex to your booking and would like to cancel, just call us on 0203 451 2690. To use Flex, you must cancel 48 hours before your flight is scheduled to depart. If you want to use your Flex to cancel a trip but our Contact Centre is closed, please email MyFCflexcancellation@firstchoice.co.uk
No, once you’ve added First Choice Flex to your booking your fee is non-refundable.
If you want to cancel your booking within 48 hours of travel, then standard T&Cs apply.
Yes, First Choice Flex is not a substitute for travel insurance and it’s still important you and everyone you’re travelling with are insured from the time of booking.
No, First Choice Flex applies to First Choice bookings only and TUI Flex is for holidays booked directly with TUI. TUI Flex includes free changes and free cancellation up until 28 days before your departure date, whereas First Choice Flex just covers you for free cancellation, allowing you to cancel up to 48 hours before departure.
We’re part of TUI group – registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. Registered Number: 02830117. Registered Name: TUI UK Limited. ATOL Number: 2524. ABTA Membership Number: V5126.
All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. ATOL protection does not apply to the other holiday and travel services listed on this website.
*T&Cs apply
KNOW BEFORE YOU GO – STAY SAFE & HEALTHY ABROAD
The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. See gov.uk/travelaware and follow @FCDOtravelGovUK on X (Twitter) and Facebook.com/FCDOtravel – for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. See gov.uk/foreign-travel-advice – for FCDO travel advice about individual destinations. Sign up for FCDO travel advice email alerts, so you automatically receive the latest travel advice updates and travel requirements for the destinations you want to know about. See Travel Aware page – for travel advice from First Choice. See travelhealthpro.org.uk – for current travel health news. The advice can change so check regularly for updates.
Flexible payment options.